Protecting Our Client from an Unjust ₹72,000 Hospital Demand
At Add Value Insurance Broker Pvt. Ltd., we believe that our responsibility does not end when a policy is issued—it begins when our client needs us the most.
Claims Support
When You Need Your Insurance, We Stand With You.
Insurance is truly tested when a customer needs to make a claim.
Our experienced team provides guidance and assistance during the claims journey, helping customers understand procedures, organise documentation, respond to insurer queries and follow up on claim progress.
We also provide support in escalating disputed or rejected claims through appropriate channels, wherever applicable.
Dedicated Relationship Manager
Centralised Claims Assistance Team
Add Value provides claims assistance and guidance. All claim decisions remain with the insurer and are subject to the respective policy terms and conditions.
Customer & Claims Assistance
+91 92119 42424Also our general enquiry and contact number.
Contact Our Support TeamOur Real Claim Stories
Standing With Our Clients When It Matters Most.
Resolving a Cashless Discharge Dispute and Securing a ₹10 Lakh Approval in Just Three Hours
A long-standing client of ours, insured continuously for more than a decade, was hospitalized for nearly two months after suffering from severe swine flu and life-threatening complications. The hospitalization was prolonged, including ICU care and an extended period in coma, resulting in a medical bill exceeding ₹1 crore.
Restoring a Client's Faith in Health Insurance – HDFC ERGO Claim Success Story
One of the most satisfying claim resolutions for our Claims Team involved a client whose cashless claim for his 13-year-old daughter was initially rejected by the insurance company on the grounds that the surgery was for an external congenital condition, which was treated as a permanent policy exclusion.
Cancer Treatment Claim Successfully Resolved – Medical Necessity Overcame "Reasonable & Customary" Objection
A client insured with Niva Bupa Health Insurance was diagnosed with cancer and was initially admitted to a reputed hospital in Delhi. The insurance company approved a cashless hospitalization amount of ₹4.70 lakh for the proposed treatment.
Client names are withheld for privacy. All claim decisions remain with the insurer and are subject to policy terms and conditions.