Why Choose Add Value?
At Add Value Insurance Broker, we believe that choosing an insurance policy is only the beginning of the relationship. What truly matters is having the right guidance before buying, the right support throughout the policy period and an experienced team standing beside you when you need to make a claim.
Our experienced team uses its insurance knowledge, online comparison resources and credible information sources to evaluate products across multiple insurers.
We consider policy features, coverage, exclusions, waiting periods, benefits, claims-related information and customer feedback before making recommendations.
Wherever suitable options are available, we present more than one insurance solution so customers can compare and make an informed decision.
Our responsibility does not end when a policy is issued.
Our trained claims team educates customers about the claims process and the essential documents they should keep readily available.
When a claim arises, customers can reach our centralised Claims Assistance Team through a dedicated claims contact number or the company's main contact channels.
Our claims support includes:
Insurance requires attention even when there is no claim. We assist our customers with:
Our objective is to remain a dependable point of contact throughout the policy period.
Our strength lies in our people.
We have built a team of experienced and trained professionals who understand insurance products, policy conditions, customer requirements and servicing processes.
Our focus is on:
Technology makes service more efficient, but knowledgeable and committed people make the real difference.
We do not believe in recommending insurance products on the basis of price or commercial considerations alone.
Our recommendations are informed by:
We evaluate insurers and their products to identify suitable options for different customer needs. Wherever appropriate, we offer multiple insurance solutions, explain their differences and help customers make an informed choice. Our commitment is to put the customer's interests at the centre of every recommendation.
Dedicated Relationship Manager
One customer. One dedicated relationship. Continuous support.
At Add Value, we believe insurance service should be personal, accessible and continuous. Every customer is assigned a dedicated Relationship Manager (RM), who remains associated with the customer throughout the relationship.
This ensures continuity, familiarity with the customer's insurance requirements and a personalised one-to-one service approach. Whether it is a new policy, renewal, policy-related query, endorsement or assistance during a claim, customers have a familiar point of contact who understands their requirements and helps coordinate the necessary support.
Our Relationship Managers work alongside our specialised claims and servicing teams to provide responsive and coordinated assistance.
One-to-one personalised service.
Continuity through a continuously assigned RM.
Responsive assistance for policy-related requirements.
Coordination with specialised claims and servicing teams.
You don't have to start from scratch every time you need help. Your dedicated Add Value Relationship Manager stays connected with you.
